College Pro Service Support Level Details

Implementation Services Package

Implementation Services

• Leads Sales to Delivery handover to ensure alignment with client use case.
• Lead project kick-off and ongoing regular status calls with project team
• Account set-up, Platform Administrator Access and standard logo branding configuration
• Connectivity and UAT testing
• Provide comms template and guidelines to ensure successful Project Launch
• Coordinate all Client Onboarding activities such as Orientation Sessions, System Enablement and Assessment Product Certifications courses
• Assessment Analytics

Single Sign On Setup (Optional)

• If selected by Client, and subject to system compatibility, College Pro will configure Single Sign-on (“SSO”) authentication for the College Pro Digital platform.
• College Pro will:
  • provide preproduction and production environment information to allow Client to configure College Pro as a Service Provider (SP);
  • configure SSO in the appropriate preproduction/production environment; and
  • provide implementation support to configure SSO for the Client and troubleshoot connectivity issues that may arise during setup.
• Implementing this functionality will require Client to:
  • share a comprehensive list of email domains to be used for SSO authentication;
  • provide necessary metadata in a compatible format to configure SSO;
  • respond to College Pro inquiries within 2 business days.
• Compatibility information can be provided on request and technical details will be provided at project start.  

Delivery Services Package

Delivery Services

• Named Delivery Consultant
• On-going support to incorporate changing business needs / system use cases
• Usage and Adoption Review, Client Business Review Meetings
• Aggregated analysis and insights on ROI realization (Success Metrics)
• Quarterly new feature release enablement
• Thought Leadership white papers & webinars
• Engage and refresh enablement across new and existing users
• Access to a 24x7 technical help desk & support materials

Add on Services

Optional Services

(Priced separately based on scope)

• Personalized Branding (standard branding offering covers adding client logo to Web portal and images to reports only)
• Customized reports (Client Competency frameworks and branding)
• Development of Situational Judgment Tests (College Pro Select only)
• 3rd party Applicant Tracking System (“ATS”) (College Pro Select) / Human Resources Information System (“HRIS”)_integration
• Customized norms, Custom Model Implementation & address Book set-up along w/annual updates (CP360 only)
• Consulting-led services (e.g. Competency design, Assessment Center Design, Feedback)

Implementation Services Package

Implementation Services

• Leads Sales to Delivery handover to ensure alignment with client use case.
• Lead project kick-off and ongoing regular status calls with project team
• Account set-up, Platform Administrator Access and standard logo branding configuration
• Connectivity and UAT testing
• Provide comms template and guidelines to ensure successful Project Launch
• Coordinate all Client Onboarding activities such as Orientation Sessions, System Enablement and Assessment Product Certifications courses
• Assessment Analytics

Single Sign On Setup (Optional)

• If selected by Client, and subject to system compatibility, College Pro will configure Single Sign-on (“SSO”) authentication for the College Pro Digital platform.
• College Pro will:
  • provide preproduction and production environment information to allow Client to configure College Pro as a Service Provider (SP);
  • configure SSO in the appropriate preproduction/production environment; and
  • provide implementation support to configure SSO for the Client and troubleshoot connectivity issues that may arise during setup.
• Implementing this functionality will require Client to:
  • share a comprehensive list of email domains to be used for SSO authentication;
  • provide necessary metadata in a compatible format to configure SSO;
  • respond to College Pro inquiries within 2 business days.
• Compatibility information can be provided on request and technical details will be provided at project start.  

Self Sufficient Delivery Services Package (available only for limited engagements)

Delivery Services

• Access to Global Support for platform queries and technical issue resolution (24/7)
• Access to Client Resource Center Portal:
• On-demand supporting materials:

‒        Technical Guides

‒        User Manuals

‒        Enablement Videos

‒        Product Release Notes

‒        Quarterly Client Newsletter

‒        College Pro Institute Research Papers

Add on Services

Optional Services

(Priced separately based on scope)

• Personalized Branding (standard branding offering covers adding client logo to Web portal and images to reports only)
• Customized reports (Client Competency frameworks and branding)
• Development of Situational Judgment Tests (College Pro Select only)
• 3rd party Applicant Tracking System (“ATS”) (College Pro Select) / Human Resources Information System (“HRIS”)_integration
• Customized norms, Custom Model Implementation & address Book set-up along w/annual updates (CP360 only)
• Consulting-led services (e.g. Competency design, Assessment Center Design, Feedback)

Implementation Services Package

Implementation Services

• Named Implementation Consultant
• New Client on-boarding session/s (planning and setting adoption success metrics)
• Account set-up and Administrator Access
• Guided content familiarization
• walk-through (up to 4hrs enablement sessions)
• Re-labelling of CPLA competency titles according
• to the client's competency framework
• Support with Mapping to BIC SPs (up to 500 roles using Data Collection Tool)
• Success Profiles matching enablement and practice session
• Branding Success Profiles, Job Descriptions, Interview Guides
• Onboarding to College Pro Support model.

Single Sign On Setup (Optional)

• If selected by Client, and subject to system compatibility, College Pro will configure Single Sign-on (“SSO”) authentication for the College Pro Digital platform.
• College Pro will:
  • provide preproduction and production environment information to allow Client to configure College Pro as a Service Provider (SP);
  • configure SSO in the appropriate preproduction/production environment; and
  • provide implementation support to configure SSO for the Client and troubleshoot connectivity issues that may arise during setup.
• Implementing this functionality will require Client to:
  • share a comprehensive list of email domains to be used for SSO authentication;
  • provide necessary metadata in a compatible format to configure SSO;
  • respond to College Pro inquiries within 2 business days.
• Compatibility information can be provided on request and technical details will be provided at project start.  

Delivery Services Package

Delivery Services

• Assigned named Consultant
• Ongoing client enablement platform training, support on IP and standard support in communication
• Use case supported by Master class sessions
• Bi-annual success profiles matching practice session

Business Review Meetings to drive adoption

• Access to a 24x7 technical help desk & support materials

Add on Services

Optional Services

(Priced separately based on scope)

• Change management / support in internal communications
• Personalized workshop to support the success profile matching
• Personalized workshop to support competency mapping
• Configuration Adjustment of success profiles
• Set up and automated mapping of client jobs (DCT supported)
• Human Resource Information System (“HRIS”) integration

College Pro Architect and Profile Manager for Work Measurement

Implementation Service Package

Project Management and Set up

• Project plan creation, risk log and overall project management activities
• Lead project kick-off and up to 3 1h status calls per quarter with project team
• Account set-up and Platform Administrator Access
• Content Library Set Up – renaming of labels, set up of custom grades and job properties
• Platform governance and permission setting
• Mapping of client jobs to Success Profiles (assisted by DCT where appropriate)
• Basic personalization of Success Profiles (job title rename)
• Mapping existing CPLA based competency framework
• Bulk Upload of Approved jobs

Enablement Support 

·        Up to 4 Platform Enablement Sessions – Profile Manager, Architect, Content Library, User Access Management

·        QA process

·        Access to a 24x7 technical help desk & support materials

Subscription Setup & Support

• Setup and creation of an administrator account
• Access to a 24x7 technical help desk & support materials
• Usage data and reports
• Set-up of client administrators on the platform
• Management of setting up client administrators, user access and profile collections
• Named Delivery Consultant
• Support from a College Pro Digital Services Consultant in job matching & coding, and data validation through the Data Collection Tool to match to the Best In Class Success Profiles

Training & Education

• Access to Client Resource Center for various training collateral such as user guides
• Access to e-learning portal for training courses including administrator training
• 25% discount on public training courses & certification programs
• Access to archived materials & recordings from prior user groups and forums

Enablement Support 

• Up to 2 refresher orientation sessions
• Access to Client Resource Center with range of functionality including e-commerce & helpdesk
• Insight information such as thought leadership, white papers, industry news & updates
• Product related materials such as release notes, roadmaps, and FAQs
• Quarterly Business Review Meetings
• Invitation to User Forums
• Bi-annual Success Profile review (Job Family / Model review) up to 20 unique roles
• QA process

·        Access to a 24x7 technical help desk & support materials

Single Sign On Setup (Optional)

• If selected by Client, and subject to system compatibility, College Pro will configure Single Sign-on (“SSO”) authentication for the College Pro Digital platform.
• College Pro will: provide preproduction and production environment information to allow Client to configure College Pro as a Service Provider (SP); configure SSO in the appropriate preproduction/production environment; and provide implementation support to configure SSO for the Client and troubleshoot connectivity issues that may arise during setup.
• Implementing this functionality will require Client to: share a comprehensive list of email domains to be used for SSO authentication; provide necessary metadata in a compatible format to configure SSO; respond to College Pro inquiries within 2 business days.
• Compatibility information can be provided on request and technical details will be provided at project start.

 College Pro Learn Services Package

Setup & Support

• Set up and access to learning content
• 24x7 technical help desk & support materials
• Access to Resource Center
• Platform documentation and user guides
• Progress reporting

Program Delivery

• College Pro facilitator staffing, scheduling, and logistics confirmation
• College Pro faculty onboarding and management
• Program materials electronic transfer or print management
• Post program evaluation and report

Dedicated Client Management

• Dedicated College Pro project coordinator to serve as single point of contact
• Enablement program milestone planning and tracking
• Communication planning
• Adoption tracking & support
• Ongoing client enablement & support on IP
• Quarterly Insight Meetings tracking value realization against client agreed success metrics
• Assigned delivery support based on value of services and products:
• Up to 15 hours of delivery resource time for $39,999 or less of services and products
• Up to 30 hours of delivery resource time for between $40,000 and $99,999 of services and products
• Up to 100 hours of delivery resource time for between $100,000 and $499,999 of services and products
• Up to 230 hours of delivery resource time for $500,000 and above of services and products

Description

Services

Client Onboarding & Technical Implementation Support

• Client Orientation call related to College Pro Profile Manager Workday App.
• Provide client with available documentation to test and deploy app
  • Deployment Guides, including guidance on the use of College Pro intellectual property
  • User Guide
• Provide secondary support on configuration required for app deployment including app connectivity and authentication credentials to College Pro Profile Manager environments.
• Up to 15 hours technical implementation support (inclusive of services outlined above)

Subscription Setup & Support

• Access for Client’s HCM Administrator to College Pro Global Support team for  technical support  Monday through Friday 9 am – 5 pm US ET except College Pro Holidays.  

Client Enablement

• User Guides
• Product related materials such as release notes and FAQs

Included Services

Description

Implementation

Initial Set-Up

Initial Client subscription setup (basic panorama).

Membership Orientation

key stakeholder alignment on subscription and maximizing the value through communication

Initial Learning Path Implementation and support

Identifying, agreeing and setting up initial panorama to highlight/suggest the most important (top 5) courses.

Project Management

Project implementation resources (setup, run and maintain project success)

Post Implementation (remainder of Subscription)

Regular check-ins and quarterly client insight reviews

Sharing and walking Client through Client’s quarterly analytics, with key messages from the report to show ROI

Project Management

Annual update to panorama to address changing needs

Thought Leadership content Management

Access to white paper and College Pro thought leadership

Ongoing 24/7 technical Platform support

Additional Support to problem solve issues

The services set forth above will be limited to a maximum number of hours per year based on subscription level; additional hours will be billed at College Pro’s standard rates.

Team

Small

(1-5,000 Employees)

Medium

(5,001-10,000 Employees)

Large

(10,001-25,000 Employees)

Enterprise

(25,001+ Employees)

40 hours

50 hours

70 hours

College Pro Pay

College Pro Pay Premium Implementation Services Package

Project Management and Set up

• New Client on-boarding call
• Project planning and key milestone tracking
• Account set-up and Platform Administrator Access
• Job Mapping – Creation of a combined  framework (backbone) in 4h virtual workshop
• Custom grade set-up

Enablement Support 

• Guided Platform training and orientation
• Data Collection Tool (DCT) – Set up and automated mapping of client jobs, collection via DSK or HRIS with associated mapping
• QA process
• Access to a 24x7 technical help desk & support materials

Subscription Setup & Support

• Access to an automated data collection tool (in jurisdictions where available) to aid in data submission, including automated job matching & coding, and submission of data in any format.
• Setup and creation of an administrator account
• Access to a 24x7 technical help desk & support materials
• Overview matrix of your organization’s data submission
• Support with user account creation and permissioning

Training & Education

• Access to an online portal to access various recorded training and support sessions; such as, training on using the College Pro Pay and product platform, data submission training, and others
• Schedule of regional and industry forums or user groups where provided (based on availability)
• 25% discount on Virtual public training courses & certification programs where available

Enablement Support 

• Up to 2 refresher training sessions of College Pro Pay Premium and its interactive functionality
• Access to an online knowledge base and service portal
• Insight information such as thought leadership, white papers, industry news & updates
• Product related materials such as release notes, roadmaps, and FAQs
• Standard information on the pay market and annual database movement
• Additional resources that can be leveraged while you use the data such as internal reporting templates
• College Pro assistance with peer group selection
• Detailed summary of the local salary market and database
• Full feedback report providing company vs. market analysis

Single Sign On Setup (Optional)

• If selected by Client, and subject to system compatibility, College Pro will configure Single Sign-on (“SSO”) authentication for the College Pro Digital platform.
• College Pro will: provide preproduction and production environment information to allow Client to configure College Pro as a Service Provider (SP); configure SSO in the appropriate preproduction/production environment; and provide implementation support to configure SSO for the Client and troubleshoot connectivity issues that may arise during setup.
• Implementing this functionality will require Client to: share a comprehensive list of email domains to be used for SSO authentication; provide necessary metadata in a compatible format to configure SSO; respond to College Pro inquiries within 2 business days.
• Compatibility information can be provided on request and technical details will be provided at project start.

Subscription Setup & Support

• Full setup for all platform users/delegates and appropriate permissions
• Access to an automated data collection tool (in jurisdictions where available) to aid in data submission, including automated job matching & coding, and submission of data in any format Dedicated College Pro delivery resource
• Access to a 24x7 technical help desk & support materials
• College Pro analyst support with data submission

Training & Education

• 15% discount on public training courses where available
• Public (virtual) training session with full demo of the College Pro Basics platform and its interactive functionality and features
• Access to Client Resource Center for e-learning training modules and documentation

Implementation Support 

• Access to knowledge base resource for economic and remuneration trends, thought leadership papers
• Access to a College Pro analyst for questions on use and outcome of the platform

Or

• A workshop (2 hours) to support understanding of analysis and output from platform

Single Sign On Setup (Optional)

• If selected by Client, and subject to system compatibility, College Pro will configure Single Sign-on (“SSO”) authentication for the College Pro Digital platform.
• College Pro will: provide preproduction and production environment information to allow Client to configure College Pro as a Service Provider (SP); configure SSO in the appropriate preproduction/production environment; and provide implementation support to configure SSO for the Client and troubleshoot connectivity issues that may arise during setup.
• Implementing this functionality will require Client to: share a comprehensive list of email domains to be used for SSO authentication; provide necessary metadata in a compatible format to configure SSO; respond to College Pro inquiries within 2 business days.
• Compatibility information can be provided on request and technical details will be provided at project start.